FAQ

Shipping/Refund/Other Questions

Frequently Asked Questions

How long will order processing take?

All orders are ready to be sent out in 1-3 business days except stated otherwise.Please click here

Can I track the order?

Different countries have different logistics methods, you can track the shipping status on different website with the tracking number we emailed directly to your inbox.

Logistics Display: Click here

What is the defference between each type of air pumps？

Product Picture
Name	Max pump 2	Max pump plus	Atmos	Light pump 2	Tropo
Size (mm)	51.55877	53.56181	914031	51.55877	62.562.554.5
Gross Weight (g)	145	160	88	70	100
Rechargeable	Y	Y	Y	No	No
Waterproof	IPX7	IPX4	NO	IPX7	No
Emergency Power Supply	YES	No	No	No	No
Maximum Pressure（Kpa）	2.1	2	103	0.5	2
Flow rate (L/min)	300	300	3	100	300
Sports Ball Pump	N	No	Y	No	No
Compression Ratio	50%	50%	70%	30%	50%
Air Mttress Pump	Y	Y	N	Y	Y
Describe	Features：IPX7/ Emergency Power Supply Inflation : Air Mattress/ Air Bed/ Swimming Ring/ Inflatable Toys/ Boat Deflation： Vacuum Compression for Travelling	Features：IPX4 Inflation : Air Mattress/ Air Bed/ Swimming Ring/ Inflatable Toys/ Boat Deflation： Vacuum Compression for Travelling	Features:High Pressure Inflation :Soccer ball/ Basketball etc.. Deflation: Vacuum Compression for Travelling It can not inflate air mattress/air bed /swimming rings/ inflatable toys etc…	Features:IPX7 / Power comes from a power bank Inflation : Air Mattress It can not inflate swimming ring / air bed /etc…	Features:Power comes from 4*AA Dry Battery Inflation: Air Mattress/ Air Bed/ Swimming Ring/ Inflatable Toys/ Boat Deflation: Vacuum Compression for Travelling

Does the price includes duty?

No, it's DDU, Delivered Duty Unpaid.

In the case of DDU, the seller meets all costs except importing tax or duty of the said goods at importing country.

Can I choose a faster courier service？

If you can see DHL shipping option, you can choose it and pay extra shipping fee.

How do I return the product?

Unopened and unused items that were purchased from www.flextailgear.com can be returned within 7 days of receipt. For details, please refer to our Return Policy.

As soon as your returned item gets to us we'll issue your refund. Please include your full name or order number somewhere in or on the packaging for quick refund processing.

Note: If you purchased your product from a location other than www.flextailgear.com, contact that dealer for a refund.

Once your refund has been processed (and you've received an email confirmation), it can take up to 7 business days for your funds to return to your account. How fast the refund shows up depends on your bank. If you haven’t received your refund after 2 weeks, reach out to us to make sure it's been processed fully or contact your bank for a status update.