Refund Policy

RETURNS:

If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 7 days of receipt.

Returned items must be in the original packaging, including any accessories, manuals, and documentation.

 

How to return the product?

Please contact our Customer Support team(service@flextailgear.com) to start the return process. Please include the following information:

Order number

Proof of purchase

Video or photo of the faulty product (if applicable)

 

Return Mailing Info:

leon choo

4240 Ivar ave

Rosemead, CA 91770

 

*Only items purchased directly from www.flextailgear.com will be accepted. For products purchased from other authorized retailers, please get in touch with them directly for returns.

 

REFUNDS:

Once your refund has been processed. It can take up to 10 business days for your funds to return to your account. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

 

*For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.